Returns

All our items are handmade with great care and we hope you are delighted with your order. However If you are not satisfied with your purchase, please email us at loroucdesign@gmail.com as soon as possible and return it to us, in its original condition within 14 days to our UK address.

Items will be refunded providing that you have not used the item; it is in the same condition as when you first bought it; and you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. Please include original packaging where possible.

Unfortunately, shipping costs and/or import duties are non-refundable and we are not held responsible for returns that do not reach us. In the event of the goods being faulty however, we would advise customers to contact us at loroucdesign@gmail.com as soon as possible. 

Please use the returns card provided and send the parcel via a signed for service and keep receipt for proof of postage.

Exceptions

Please note that cut fabric is non-returnable

Please note made-to-order products, cannot be returned or exchanged unless faulty. Should you decide to cancel your made-to-order fabric or furniture for any reason, a cancellation fee of 25% of the order price will be charged This does not affect your statutory rights. Any returned item that we receive more than 14 days after the date of purchase will not be accepted.

Cancellations

We may cancel an order at any time before delivery.